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Check out our FAQs for answers to your questions and learn how to get the most out of Universal Music for Creators.

Can’t find what you’re looking for? Visit our Contact Us page and send us a message.


What subscription options are available?

The Creator subscription is for content creators, streamers, influencers, or anyone wanting to create content to publish online. The plan gives you unlimited access to our music catalogue and sound effects library, with clearance across personal YouTube, Facebook, Instagram, Twitch, and podcasting channels. With the Creator subscription you can clear one (1) channel per platform and monetize one (1) YouTube channel. The Creator Pro subscription is our commercial offering which allows you to use our music and sound effects for your own business or client work. This plan is for users with commercial intent, including freelancers, small businesses, and self-employed individuals. It covers use on online platforms including YouTube, Facebook, Instagram, Twitch, podcasting platforms, and for digital ads (up to $3k per campaign). You can clear and monetize up to five (5) YouTube channels with the Creator Pro subscription.

Can I change my current subscription?

Unfortunately, we currently do not offer upgrades or downgrades. You will need to cancel your current subscription and resubscribe to your preferred product.

Can I cancel my subscription?

You can cancel your subscription at any time. Cancellation will come into effect at the end of your current billing cycle. Refunds will not be issued for failing to cancel your subscription before the new billing cycle.

What happens if I cancel my subscription?

You will continue to have access to our music and sound effects until your subscription is cancelled at the end of your current billing cycle. Any content that you publish until cancellation remains claim-free, subject to our Terms of Use. Any content you published during your active subscription will remain cleared to monetize forever. Using our music and sound effects after your subscription ends in any new content will be subject to claims. You can reactivate your subscription at any time to continue using our music claim free.

Are Universal Music for Creators tracks ‘copyright-free’?

Music and sound effects used by subscribers will be free from any claims, as our music is copyright protected. Copyrights are an important mechanism in the music industry that allow us to best protect our writers' work from unlicensed use.

How much does a Universal Music for Creators subscription cost?

Universal Music for Creators subscription costs vary depending on the plan you choose. Creator: Unlimited music for personal use only: $10.99 per month or save and get year-around access for $71.88 per year ($5.99 per month). Creator Pro: Unlimited music for clients and small businesses for $29.99 per month or save and get year-around access for $155.99 per year ($12.99 per month).

Can I use Universal Music for Creators for free?

It’s free to preview our music and sound effects on the website. To download and use the Universal Music for Creators catalog and sound effects, you will need an active subscription. You will always need to purchase a subscription to publish content using our music.


What payment methods can I use?

Our online payment system supports major credit and debit cards: MasterCard, Visa, JCB, and American Express. We offer both monthly and yearly billing cycles with our Creator and Creator Pro subscriptions. You can save up to 50% when paying annually.

How do I change my payment method?

Login and click the My Profile icon in the top right-hand corner. Once the menu has appeared, click the ‘Payment’ button. Click ‘Add New Payment’. The payment section will expand where you can add your new card details. Once you have added a new payment method, press save, and your payment method will be added to your profile. Your new card will automatically be set as your default payment card. If you have multiple cards stored, make sure the correct one is selected – you can do this by clicking on the radio button to the left of the card. If you're still not seeing the correct payment method under your subscription, please contact customer support.

How do I renew my subscription?

All Universal Music for Creators subscription plans renew automatically until you decide to cancel. Depending on the subscription term you purchased, this will renew monthly or annually. To find out your next billing date, log in to your account and navigate to the ‘My Account’ page. In the ‘Overview’ section you’ll find your next payment date by ‘Next Billing Cycle’.

How do I cancel my subscription?

When cancelling your subscription, you’ll still have access to our library and will be cleared to publish videos using our music until the end of your current billing cycle. To cancel, you’ll need to follow these steps: Login and click the My Profile icon in the top right-hand corner. Once the menu has appeared, click the ‘Overview’ button. At the bottom of your subscription plan, click on ‘Cancel Subscription’. You will be asked to confirm if you wish to proceed in cancelling your subscription. Once cancelled, you will not be charged again, and your subscription will remain active until the end of your current billing cycle. Your subscription plan will update in the Overview section of your account. Here you can see your subscription end date.

Why am I experiencing payment issues?

It is possible that this error is occurring due to a foreign transaction blockage by your bank. We suggest reaching out to your bank or try to using a different payment method. Universal Music for Creators is not available in some territories, which means that subscriptions may not be available in your region at this time. We are constantly working on improving our product, please stay tuned for updates.


Do you have a Privacy Policy?

Yes, our Terms of Use serve as our license agreement. You can view our Terms of Use and Privacy Policy here.

Is there a formal legal license agreement?

Yes, our Terms of Use serve as our license agreement. You can view our Terms of Use and Privacy Policy here.


How many tracks are on site?

During an active subscription, you will be able to download from a library of 50,000 world-leading, safe-to-use tracks and 200,000 sound effects.

How can I create my own playlists?

Creating playlists is an effective way of collating tracks you want to use in your content. When you find a track you like, just click on the ‘add to playlist’ icon, create a new playlist and then select the playlist to add music.

How do I download music on the Universal Music for Creators site?

Click the Download icon to the right of the track title (the arrow points down with the bottom line).

Is there a limit on the number of tracks I can download?

Yes. You can download up to 50 tracks per day.

Can I view my download history?

You can view your track download history by logging into your account online and navigating to the ‘My Library’ section and selecting ‘Downloads’.

How can I find a track I recently played?

Click on the recently played icon in the right-hand menu of the player to browse recently played tracks.

Can I get instrumental versions of vocal tracks?

Yes, multiple versions of each track are available to download by clicking on the track title. These can include full-length instrumental versions, along with 30 or 60 second edits.

Can I download stems of your music?

Yes, most of our tracks come in group stems (e.g. drums, bass, instrument, and melody) and you can either download a full track and/or the stem folder. To download stems, find any track with the stems icon and click the icon to download.

How do I change my preferred audio file format?

You can set your preferred default download format in your account section, under ‘Preferences’.


How do I create an account?

To create an account, you can either use the ‘Log in / Register’ link at the top right-hand side of the website. Alternatively, you can check out the subscriptions we offer on the pricing page and create an account through the ‘Subscribe now’ button. By creating an account, you are not bound to purchasing a subscription.

How do I reset my password?

You can reset your password through your website account. Navigate to ‘My Account’ and ‘Login Details’. There you can create a new password and submit. You will receive a password reset email confirmation shortly after to confirm your change. If you have forgotten your password and need to log in, navigate to the ‘Login/Register’ page. There you will be able to click on the forgotten password link. After entering in your email, you will receive instructions via email on how to reset your password.

Can I delete my account?

We do not have the option for you to delete your account via the website. If you would like your account permanently deleted, please contact us and our team will be able to assist.

Do you have a referral program?

While we don't have a referral program now, we are consistently striving to enhance our product. We encourage you to stay connected for any future updates and improvements.


How can I find songs on the Universal Music for Creators site?

Use our search bar to search for music by genre, mood, name, or categories. You can also browse our own Themes and Playlist pages.

How can I use search to find the right song?

Use the search bar to add genres, moods and any other keywords that describe the music you are looking for then browse the results by tracks, albums, or playlists. Refine your search further using the left-hand filters panel.


What is claims-free music?

Claims-free music means that once a license is purchased, no further royalties are due to be paid by the licensee for the use of the tracks. Any content published within the terms of the license will remain copyright claims free.

What is YouTube content ID?

Content ID is a system available to copyright owners on YouTube, enabling them to easily identify and manage their content. When you upload a video to YouTube, YouTube will automatically scan the video for any copyrighted material. Copyright owners hold the authority to determine the course of action when their owned work is matched with content in a YouTube video. Upon detection, the video is subjected to a Content ID claim. This provides copyright owners with the option to monetize the video by incorporating advertisements. This claim simply recognizes the presence of copyrighted music and does not mean that your video cannot be published or that there is anything wrong. With an active subscription on Universal Music for Creators, content published within the subscription term will be free from copyright claims.

How do I avoid claims? What do I do if I receive a claim?

For Universal Music for Creators to recognize your content as licensed through Universal Music for Creators on YouTube, it is important that you link your channel or video to your subscription license. You can do this once you purchase a subscription on the confirmation page or add this in on the ‘Content ID’ section in your website account. If you have an active subscription but receive a claim, please check that the channel ID you have entered is correct. If everything looks right, then please get in touch through our website contact form detailing your email address, channel ID and Video ID.